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Những Câu Hỏi Thường Gặp Washington Apple Health (Medicaid) Behavioral Health Services Only (BHSO)
Làm thế nào để tôi trở thành hội viên của UnitedHealthcare Community Plan?
If you are not enrolled in the Washington Apple Health (Medicaid), you may be eligible. To find out if you qualify visit wahealthplanfinder.org or call 1-855-WAFINDER (1-855-923-4633) TTY/TTD 1-855-627-9604.
If you are currently enrolled in Apple Health (Medicaid) and would like to change to UnitedHealthcare Community Plan we can help.
There are several ways to switch your plan:
- Change your plan on the Washington Healthplanfinder website.
- Visit the ProviderOne Client Portal website.
- Request a change online:
- Select the topic “Enroll/Change Health Plans.”
- Call the Health Care Authority at 1-800-562-3022 (TRS: 711).
For more information on Washington Apple Health (Medicaid), visit the Washington State Apple Health website.
What counties is Behavioral Health Services Only (BHSO) available in?
Currently, this plan is available in all counties, but UnitedHealthcare Community Plan only offers the plan in the following counties: Clallam, Cowlitz, Grays Harbor, Island, Jefferson, King, Kitsap, Lewis, Mason, Pacific, Pierce, San Juan, Skagit, Snohomish, Thurston, Wahkiakum, and Whatcom.
Will I get an ID card from UnitedHealthcare Community Plan or from the State?
Members of Washington Apple Health (Medicaid) will receive two ID cardsOne from UnitedHealthcare Community Plan and one from Washington State called your ProviderOne ID card. Every family member enrolled in the plan should have his or her own ID cards. |
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You will need your UnitedHealthcare Community Plan ID card and your ProviderOne card for all visits to the doctor, hospital, and pharmacist. If you haven't received your ID cards within one week of your effective date of enrollment with UnitedHealthcare Community Plan, please contact Member Services, at 1-877-542-8997. Nếu quý vị bị khiếm thính hoặc khiếm ngôn, vui lòng gọi TTY: 711 |
Nếu tôi bị mất thẻ UnitedHealthcare Community Plan thì sao?
Chúng tôi rất vui được gửi cho quý vị một tài khoản mới. Please contact Member Services toll-free, at 1-877-542-8997. Nếu quý vị bị khiếm thính hoặc khiếm ngôn, vui lòng gọi TTY: 711. You can also go to myuhc.com/communityplan, register, and print a copy of your card.
Nếu tôi chuyển chỗ ở thì sao?
If you move, you will need to contact one of the following agencies to let them know your new address.
Washington Apple Health (Medicaid) – Family Coverage, with Premium (Sgiờ chiều/CHIP) or Foster Care Please visit wahealthplanfinder.org or call 1-855-WAFINDER (1-855-923-4633) TTY/TTD 1-855-627-9604.
Washington Apple Health (Medicaid) –Blind/Disable please call your DSHS Community Service Office (CSO) or if you do not know the number in your area, call DSHS toll free, at 1-877-501-2233, Monday–Friday, 8 SA to 5 giờ chiều/CH If you are hearing or speech impaired, call TTY/TDD 1-800-848-5429.
Địa chỉ gửi thư của chúng tôi là gì?
UnitedHealthcare Community Plan
1111 3rd Ave, Suite 1100
Seattle, WA 98101
Medicaid là gì?
Medicaid is a program funded by the federal and state governments, which pays for medical care for those who can't afford it. Washington Apple Health (Medicaid) is Washington State’s Medicaid managed care program for Adults and Families.
To see if you qualify please visit wahealthplanfinder.org or call 1-855-WAFINDER (1-855-923-4633) TTY/TTD 1-855-627-9604.
For more information about eligibility or for additional information on Washington Apple Health (Medicaid) information, please visit the Health Care Authority website.
What documents will I need when I apply for Washington Apple Health (Medicaid)?
You can apply for Washington Apple Health (Medicaid) on any computer with an internet connection at Washington Healthplanfinder, wahealthplanfinder.org.
When you're ready to apply, you'll need this information:
- Your household monthly income.
- The Social Security numbers and dates of birth for each member of your household.
- Your immigration information, if that applies to you.
It should take about 45 minutes to apply online — and you'll get a response right away. If you need additional assistance, you can call 1-855-WAFINDER (1-855-923-4633) TTY/TTD 1-855-627-9604 or visit wahealthplanfinder.org to find a list of in-person assisters in your area that can help you apply.
See the Health Care Authority website for more information on how to apply for Washington Apple Health (Medicaid).
Tôi phải làm gì nếu tôi có khiếu nại?
We are available and eager to hear from our members about any questions, complaints or concerns you may have. If you have a grievance, please call Member Services toll-free, at 1-877-542-8997. Nếu quý vị bị khiếm thính hoặc khiếm ngôn, vui lòng gọi TTY: 711.
If Member Services can't resolve your grievance, or if you aren't happy with the response you get, please send your grievance in writing to:
Grievance Coordinator
Lưu ý: Appeals and Grievance
P.O. Box 31364
Salt Lake City, UT 84131-0364
Trong thư của quý vị, vui lòng ghi tên, địa chỉ, số ID người đăng ký, lý do khiếu nại và bất kỳ thông tin nào khác mà quý vị cho là quan trọng.
For more information, see the Grievance and Appeals Process
If you have questions about grievances and appeals, please call us toll-free, at 1-877-542-8997. Nếu quý vị bị khiếm thính hoặc khiếm ngôn, vui lòng gọi TTY: 711.
How do I report fraud, waste, or abuse?
Gian lận và lạm dụng là hành vi vi phạm nghiêm trọng. Theo luật thì có thể có những hình phạt. You can report fraud or abuse by calling Member Services. Or call 1-866-242-7727. You do not have to give or leave your name.
For more information or to report online go here.
Thông Tin Không Chính Xác
Để báo cáo thông tin không chính xác, hãy email provider_directory_invalid_issues@uhc.com. Hòm thư email này dành cho các hội viên báo cáo thông tin không chính xác tiềm ẩn về nhân khẩu học (địa chỉ, điện thoại, v.v.) trong danh mục trực tuyến hoặc trên giấy. Việc báo cáo các vấn đề thông qua hộp thư này sẽ cần có sự tham gia của văn phòng người chăm sóc để xác minh tất cả dữ liệu nhân khẩu trong danh bạ, và công việc này có thể mất khoảng 30 ngày. Các cá nhân cũng có thể báo cáo qua điện thoại về các dữ liệu có khả năng không chính xác. UHC Members should call the number on the back of their ID card, and non-UHC members can call 1-888-638-6613 TTY 711.
Tìm hiểu thêm
Apple Health (Medicaid) Behavioral Health Services Only (BHSO)